Customer service skills is one of the articles i have promised my readers. Though it has been long I talked about customer service. Why I decide to share this article on customer service skills is because, there have been a lot of requests from our readers, asking for a good customer service skills. But come to think of it.
Do you know why they are really requesting for this particular area of customer service? Because customer service is all about skills so you can deal with the customers irrespective of their personality type.
I have shared with you in the past articles, the basics of customer service, winning customers and keeping the for life, building rapport in customer service. In fact, if you are just stumbling on this website for the first time, I’m sorry, because you have missed a whole lot of customer service skills and tips.
Now, what you need to do to stay connected with our past articles is to navigate this website to our customer service category if you really want to catch up with our past customer service skills articles.
This website is all about business ideas and giving you the required customer service skills to deliver effective service to your customer.
You can read more about this website in our about page. I bet you don’t want to miss any of the articles that will published on this website in the future. You want to stay connected right? Just subscribe to this website and all our future articles will delivered directly into your email box.
Now, concerning what we discussed initially. I can hear a question running in your mind right now, asking, if you have shared some customer service skills in your past articles, then which customer service skill do you want to share with us again? My brother or sister.
The Customer service is so broad that you need to learn it skills often. So in today’s customer service skills, I want to share with five (5) most important customer service skills every employee or customer service representative must posses.
So what are these customer service skills I need to possess?
Just like every website needs a host to perform its full functionality and fulfill its purpose of existence. Every business needs a good customer service to succeed as well.
Any business with low customer service skills, such business may not grow well, as compared to a business with a good customer service skills. Why I’m I really stressing this customer service skill? Your customers are the sole aim why your business is in existence.
If you doubt me, imagine your business without any customer.
So it is how well you deliver good customer service to your customers that determines how well your business will be. So briefly here is the five (5) skills I consider most important to possess as a good customer service representative.
There are other skills that is also vital and important when it comes to customer service. Please do not hesitate to leave them in the comment section of this blog.
0.5. Be a great listener
One of the most important qualities of any customer service representative is that he or she must be a problem solver. For you to be a great problem solver, you must be a great listener.
Or do you want to tell me that you can solve my problem when you did not even listen to my explanation how the problem came about? No you can’t solve any customer’s problem without listening.
A customer may purchase something from your store, and later come to report a problem developed by that product he or she purchased. You must listen to what he or she has to say and give a lasting solution to it. Solving the customer’s problem makes you a qualified customer service representative.
0.4. Communication Skills
Communication skills cannot be left out when it comes to quality customer service. A lot of customer service representatives use jargon to interact with their customers.
That is the worst thing you can ever do to your customer. You must be plain in your mode of communication to your customers. For example, if there is a product they intend to buy from you, but they can’t pronounce it well.
It is your duty as a representative to get them what they want instead of making mockery of them, simply because they could not pronounce it well. Avoid using uncommon grammar to communicate with your customers. Be as simple as possible.
0.3. Be Patient
Customers a very funny set of people. They may even cause you to lose your job if you are not patient. If you are hot tempered kind of person, you must always control your anger.
A customer will not want to give his or her money in exchange for a particular product without detailed explanation. He wants to know more about what he wants to purchase.
Most customers are always going the extra mile, asking so many unrelated questions. Yet, they end up not buying the product anymore. At this point, as human, you may get offended. So you must be patient with customers.
If he does not make the purchase now, maybe some other time.
0.2. Be Faithful
The worst customer service skill is talking your customer into buying a product that will not satisfy their want. Be faithful to them. Tell them the whole truth about the product.
If the one that you are trying to promote to them will not satisfy their want. Then you need to give them alternatives, instead of deceiving them. Remember, losing one customer is equal to losing 10 customers. Be wise.
0.1. Be Friendly
No one likes dealing with an unfriendly kind of person. They believe a friendly person will give them a listening ear, and also treat them fairly. The mathematics is simple, the more friendly you are, the more, customers are attracted to you.
0.0. Be Kind
It’s not all about being friendly. You may pretend to be friendly with your customers, but you are not kind with them. When a customer comes in to your shop complaining about one thing or the other.
May be one of the products he or she purchased from you was not functioning well. Let them see the kindness in you.
Be kind enough to apologize for the inconveniences. Once a customer perceives that, they will not only regard you as a kind person, but also a caring type. And I bet you, they will prefer doing business with you to other person.